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Customer Service

Support team

Contact our support team if you’d like help with…

  • Scheduling an appointment
  • Cancelling/rescheduling a session
  • Our services and providers
  • Other general Thriveworks questions
Monday – Friday from 8 am – 9:30 pm EST
Saturday from 8 am – 6 pm EST
Sunday from 8 am – 6 pm EST.

Billing team

Contact our billing team if you have questions about…

Monday – Friday from 8:30 am – 6 pm EST

Psychiatry team

Contact our medical assistants, if you’re a current psychiatry client, about…

  • Paperwork status
  • Refills or prior authorizations
  • Rescheduling a psychiatry session
  • Other related concerns
Monday – Friday from 8 am – 5 pm EST
Saturday from 8 am – 4:30 pm EST
*Please note that refill requests are handled as they are received. The best method to request a refill is to reach out to your pharmacy.
We ask that you allow 7 days for your request to be processed.

Clinical Quality team

Contact our Clinical Quality Team, if you’re a current Thriveworks client, about…

  • Any concerns related to your clinician
  • Questions regarding the ethical aspects of your care
  • Issues affecting the quality of your treatment

Our team strives to ensure to ensure all clinicians provide the exceptional care you deserve. Your feedback helps us maintain our high standards and continually improve our services.

Monday – Friday from 8 am – 5 pm EST
Saturday – Sunday from 8 am – 4:30 pm EST

Fax Thriveworks

For Employment Verification (Human Resources), fax: 855-505-2880

For Referrals, fax: 339-210-2101
 

Corporate Fax Number, fax: 617-379-0434

  • Insurance authorizations/referrals
  • Medical Records [intake/existing]
  • Power of Attorney
  • Custody Agreements
  • Disability Claims

RX/Medication, fax: 617-864-0614

  • Medication Refills
  • Medication Prior Authorization
  • Notifications about medication shortages or recalls.
  • Patient Compliance Information
  • Medication Error Reports

RCM(Revenue Cycle Management), fax: 855-465-3194

  • Insurance Verification and Preauthorization
  • Claims Submissions and Corrections
  • Payment Documentation
  • Audit and Compliance Requests
  • Overpayment or Underpayment Notices
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Privacy

Thriveworks is a covered entity under HIPAA. If you have questions or you’d like to find out more, contact our privacy team at privacy@thriveworks.com or fill out our contact form. To access your medical records, simply submit a request.

Press

Our licensed clinical and medical professionals are thought leaders who contribute to both local and national news publications. If you have a media request, email pr@thriveworks.com or complete our PR form.

Business partnerships

We partner with employers, primary care providers, payors, and others to provide crucial mental health services to their orgs. If you’re interested in partnering with us, email partners@thriveworks.com or fill out the form on our partner page.

Careers

We’re hiring! Join us in expanding access to high-quality mental health care. Learn about our clinical and administrative careers at Thriveworks, view open positions, and apply to join our growing team.

FAQs

If you have questions related to billing/payment, you might find the information you’re looking for at the bottom of this page. Otherwise, take a look at our full FAQ page where we answer common questions about payment/billing, our services and providers, privacy, and more.

Crisis resources

If you’re in crisis or need immediate help, please go to your nearest ER or contact the Suicide and Crisis Lifeline at 988, available 24 hours a day. You can also find other crisis resources that might better fit your needs.

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Find a location near you — in-person & online care available

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Alpharetta

1025 Powers Pl

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Hoffman Estates

2500 W Higgins Rd #935

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West Springfield

425 Union Street

Michigan

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Grand Rapids Charter Township

630 Kenmoor Ave SE Suite 101-B

Minnesota

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New York

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Texas

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Utah

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Virginia

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Abingdon

361 Falls Dr

Charlottesville

400 Locust Ave Suite 4

Harrisonburg

370 Neff Ave

Washington

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Washington DC

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Wisconsin

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Wyoming

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FAQs about pricing and billing

How much does Thriveworks cost?

Clients who use insurance often only owe a co-pay per session – with $0-$50 being the most common. However, the exact cost of our services varies, based on your payment method (insurance or self-pay) and your insurance plan’s specific benefits if you’re using insurance or your provider’s specific self-pay rate if you’re choosing to self-pay.

Does Thriveworks accept insurance?

We accept most insurances and are proud to cover 180 million Americans across the country including UnitedHealthcare, Humana, BlueCross BlueShield, Aetna, Cigna, TUFTS, Tricare, Medicare, and more.

Does Thriveworks accept Medicare?

Yes, the majority of our providers accept Medicare. Please confirm the provider you’d like to schedule with accepts Medicare before booking.

Does Thriveworks accept Medicaid?

No, Thriveworks is not able to provide services to individuals covered by Medicaid. Instead, we recommend that you contact Medicaid directly for assistance.

What are the self-pay rates at Thriveworks?

If you don’t have insurance or your plan doesn’t cover mental health services, you can use self-pay instead.

Below is our self-pay breakdown by service and state. You can also find the exact self-pay rate for each clinician on their profile, and we can provide this information over the phone, too — so that you can make an informed, confident decision before scheduling with us.

Talk therapy
State First Session Subsequent Sessions
Georgia $200 $160
DC / Maryland / Virginia $220 $160
North Carolina $200 $160
Pennsylvania $220 $180
Massachusetts $240 $195
All other states $200 $170
Psychiatry/medication management
State First Session Subsequent Sessions
Georgia $325 $210
DC / Maryland / Virginia $350 $255
North Carolina $325 $210
Pennsylvania $325 $210
Massachusetts $375 $300
All other states $300 $210

What payment methods are available at Thriveworks?

You can pay with debit or credit — we accept Visa, MasterCard, Discover, and American Express; however, we do not accept Care Credit at this time. Or, you can pay with an HSA/HRA/FSA card.

When will I be charged?

If you’re paying with insurance, you will be charged for any remaining out-of-pocket session costs on the Wednesday after your claim is processed. If you’re using self-pay, you will be charged the first Wednesday post-session.

How do I pay my bill?

You can pay your bill quickly and easily in your patient dashboard.

Is there a membership fee at Thriveworks?

No – as of 2023, there is no longer a Thriveworks membership fee. The extra resources and support services, traditionally associated with our membership, are now complimentary. We believe these supplemental resources enable our clients to get the very best care throughout their journey with us. As such, they are now available to all of our clients for free.

What is Thriveworks’ cancellation policy?

We have a flexible cancellation policy that allows clients to reschedule or cancel an appointment up to 48 hours in advance. Clients will be charged a late cancellation fee of $135 if they cancel or reschedule within less than 48 hours of their appointment, don’t show up for their appointment, or are more than 10 minutes late to a 30 minute-appointment or 15 minutes late to a 60-minute appointment (unless the session is resumed and care is delivered).

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